Terms & conditions Upvc, Aluminium double glazing home improvements, installers & suppliers in Llanelli, Carmarthen, Swansea, Cardiff, Port Talbot, Bridgend, Monmouthshire, Tenby, Ammanford, Neath, Cwmbran, Fishguard Aberystwyth, Haverfordwest, Milford Haven, Pembroke,Ceredigion, Newport, Brecon, Vale of Glamorgan, Powys, Gwent Valleys, West Wales, South Wales CALL NOW FOR A FREE QUOTATION ON 01554 750031 OR 029 20 464450 Follow us online Terms and Conditions Please note that when you receive your goods you must check them for damage before unwraping. Storage We send products wrapped in protective packaging to avoid damage. When the delivery has arrived you need to remove the outer packaging. Do not store plastic products in the packaging or inner bags in direct sunlight. This will avoid damage being caused to the products due to over heating. Stock Shortages In the event we have a stock shortage we will either arrange an alternative product. With some products we will send you the next biggest available size which may require cutting to size on site. Or we will contact you with a time scale of when we will get the product in stock and then sent out to you. We can also issue a refund if you are not happy to wait or are not happy with the alternative. Ordering Customers who use this site must agree with our terms and conditions in order to be able to place an order. We reserve the right to update or modify the terms and conditions on this site at any time. Please ensure you reread these terms and conditions on each visit to the site. Atcost Windows reserve the right to refuse any order without giving a reason, or to request further information so as to allow that order to be processed. When items are out of stock you will be notified via your e-mail address or by telephone as to when your order can be processed. If this is not within 21 days you can cancel your order and a full refund will be made. Handling complaints We at Atcost windows are committed to complete customer satisfaction. If you need assistance of any kind you can contact us via email info@atcostwindows.co.uk or telephone 01554750031. Should you have a complaint about any aspect of our service, goods or delivery times, please  us by email or telephone. We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call. All complaints will be dealt with in a fair, confidential and effective manner. Delivery Standard Delivery (3-5 working days from dispatch). Delivery charges are applied at the checkout and are calculated depending on the items size and weight. Delivery should be expected in 3-5 working days from the date of dispatch. Your order will be delivered by either the Royal Mail or another courier service depending on the nature of the product, you must be available at the delivery address to accept your parcel. If you are not available to receive the parcel, a card should be left for you to collect the parcel from your local Royal mail sorting office/courier depot or to re arrange a delivery date. Your statuary rights are acknowledged by Atcost windows, however we cannot accept responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed, normally within 7 working days, however we do not guarantee to deliver and we cannot accept any responsibility for any losses you may incur due to late or non-delivery. We also reserve the right to deliver in less than seven days whenever possible. Please notify Atcost windows if your UK order which was dispatched has not arrived after 15 working days. Your parcel may then be deemed 'missing' and we can offer a replacement or refund. No compensation will be granted in the rare event of a non- delivery Unwanted Goods  Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred in returning goods, which will differ from those of the delivery charge. All other monies paid will be refunded via paypal within 30 days, The 7 day cancellation period will commence on the day following that on which the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. Refunds will be processed once the item has been received at our address and checked. In the rare event that you receive an incorrect item Please inform us and return the product. You will in tern receive the postage refund. Our returns address is Atcost windows Unit 10 llanelli Gate Business Park Dafen Llanelli Carmarthenshire SA14 8LQ Unsolicited e-mail We will NOT give your email address to any other company We will not send unsolicited email to consumers unless you have first given your consent. Customer support and service You can or by phoning 01554750031 between 8am – 5pm Mon to Friday and 8am – 12 noon on Saturdays. Calls charged at normal cost. Images are for illustration purposes only and may differ from the actual product received. Colours on some items may vary due to limitations within the photographic process and screen variations All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment. All prices are in GBP(£) and include VAT Atcost windows reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management. Some items are harmful to skin and eyes and are to be used with extreme caution and should be kept away from children. The terms and conditions do not affect your statutory rights as a customer